Camille Bauer Metrawatt AG, located in beautiful Switzerland, partnered with OSI last week to conduct “product training”. Now wait, it is not as monotonous as it sounds. OSI’s passionate and dedicated friend Ron De Winter from Camille Bauer, partnered with OSI’s very own Ansul Robb, Cory Forler, Dominick Piccinich, and Jim Babcock (The dedicated, knowledgeable, and friendly sales and technical staff of OSI) to discuss, teach, and learn about the Sineax DM5 series, Sineax AMx000 series, and the A series among many others. Here are 10 things that happened.
We’ve all been there. It is hard hard to do any type of training without a one-to- many communication platform, so of course Power Point presentations were present during our Camille Bauer Training. The decks were detailed, informative, and engaging however, as most know, it is not each slide that keeps you awake, it is the presenter. Ron De Winter is hilariously and dangerously knowledgeable and he is a huge reason Camille Bauer training’s are so successful.
The answer is no, Ron did not talk AT the crew for three days straight. There was interaction that brought on helpful, informative, and intriguing conversation. Cory, Jim, Dominick, and Ansul all contributed to the conversation and with each discussion came questions.
Nine times out of ten there are questions that result from a discussion, duh. In an OSI and Camille Bauer product training, no one is afraid to ask for clarity. The questions came from both sides of the conversation, OSI’s side, and from Ron’s side (Camille Bauer). In result, the knowledge depth for every discussed product was widened.
At OSI, the “what if” is asked. No idea is pushed under the rug, especially in product training. Ideas are placed on the table to benefit the future of electrical engineering, and our customers’ electrical projects. The best way to provide solutions is to first recognize a new idea.
There were customers at product training? No, however every discussion, description, and question was balanced around the customer. How can we provide solutions if we do not think like the customer? We skip the obscure, and place our priority, the customer, at the forefront of each training. How will this benefit our customers? Is the product solving what they are asking us to solve? Will it measure what we want it to measure? How will this training help me help them?
Unless you work up close and personal in manufacturing, and your life is not solely focused on making phone calls and writing emails, it is not every day that you get to see, touch, and study a transducer. Days before Ron’s arrival, he sent his Camille Bauer products to the US so that they could accompany training. Sure, you could post a connection diagram on a power point slide, or post a picture of a power meter, but what fun is that? The fun, and especially the knowledge, comes from hands on activity.
Hands on Training
On training day number one, after a long lecture and discussion about the Sineax DM5 series, Ron took a seat and Cory (Senior Product Support Coordinator) placed himself at the front of the training room. Why? The answer is to expand his already existing knowledge of CB Manager, and to spice up the dynamic of the training. A little untraditional in terms of a “product training” but it is hard to say that OSI is a traditional manufacturer. The roles were reversed and Cory began to explain CB Manager for the DM5. OSI does what needs to be done to be the most knowledgeable. This was true hands on training because the student became the teacher and Cory vastly expanded his knowledge of CB Manager by doing rather than listening.
How does OSI as a company teach you to use CB Manager without the physical products and software being present? The answer is we don’t. The point here is, if you buy from OSI, Cory, Ansul, Jim, and Dominick have already learned CB Manager and can help you learn it for your newly purchased product.There is no need to learn CB Manager all on your own. Here at OSI, we consider ourselves to be resources, and we ask that you, our customers, take advantage.
At this point in the blog, it is impossible to assume that the Camille Bauer Training was only about technology. It is not every day that you get to learn about a different culture from your own, unless you study it in school, or travel the world twice a week. Many individuals this week at OSI enjoyed a great piece of chocolate from Switzerland and others got to enjoy dinner with Ron and discuss what it’s like to live in a beautiful place like Switzerland. This being said, it is always an exciting time when Ron visits because OSI gets to eat great chocolate and learn about a culture that many have not been exposed to.
So you’ve noticed OSI consumed some chocolate last week. Yes, yes we did. Camille Bauer training’s are not a “learn then leave” type of training, they are fun. We laugh, joke, and enjoy the company of those who surround us. Honestly, product training’s here at OSI would not be effective without a little bit of fun.
Questions about OSI products or our partnership with Camille Bauer?
Contact us at 1-800-537-6732 or visit www.ohiosemitronics.com